🙂 New Clients: Contact Our Office to Book - Please fill out our New Client Inquiry form to initiate setting up an appointment. If you have a specific counsellor in mind, let us know in the form.

🧡 Current Clients - Select your counsellor and choose the appropriate session type and length.

📧 Need Help? Please email info@vitalitycollective.ca or call us at 778-545-4310. Our virtual administrative team is available Monday-Friday from 9am-4pm to assist you. If we missed you, please leave a message and we’ll happily return your call when we’re back. If you need to contact your counsellor outside our admin team’s hours, please find their contact information by scrolling down our contact page.

✅ FAQ - If you have a question about counselling fees, extended health plans, or direct billing we’ve likely answered it here.

🕒 Cancellations + Rescheduling - If a session is cancelled or rescheduled for any reason less than 48 hours prior to the appointment or in the event of non-attendance, the full session fee applies. This is because it leaves a significant hole in the therapist’s day along with prep time that could have been used for another client. Alongside providing the best help for our clients, we also want to provide the best experience for our team members.

🥳 Celebrate With Us! - From December 20th, 2024 onward the Canada Revenue Agency has confirmed that counsellors meeting their criteria are no longer required to charge GST in BC. All session pricing from December 20th, 2024 forward will now be tax exempt.